Security Center

# Your Security is Our Priority

CTGMC uses the most advanced security measures to protect your money, identity, and personal information—24 hours a day, 7 days a week.

Bank-Grade Protection

## Layers of Security Built for You

Every account is protected by multiple overlapping security systems.

### 256-Bit SSL Encryption

All data transmitted between you and CTGMC is protected by military-grade TLS/SSL encryption.

### 2FA / OTP Authentication

Two-factor authentication and one-time passcodes add an extra barrier beyond your password.

### Real-Time Fraud Alerts

Instant notifications for suspicious activity so you can act before any damage is done.

### Biometric Login

Log in securely using Face ID, Touch ID, or fingerprint recognition on supported devices.

### Encrypted Storage

Your personal and financial data is stored in AES-256 encrypted databases with zero plaintext exposure.

### Zero Liability Protection

You are never responsible for unauthorized transactions reported promptly on any CTGMC card.

### 24/7 Monitoring

Our security operations center monitors all accounts around the clock for anomalous behavior.

### Instant Card Freeze

Misplaced your card? Freeze and unfreeze it instantly from the mobile app or online portal.

Our Process

## How We Protect You

A multi-step security lifecycle guards every transaction and login.

### Identity Verification

Every account undergoes rigorous KYC (Know Your Customer) verification at signup. Government ID, liveness checks, and address validation ensure only real, authorized users access accounts.

### Secure Login & Session Management

Logins are protected by 2FA, device recognition, and behavioral analytics. Sessions are time-limited and encrypted end-to-end. Unrecognized devices trigger immediate verification challenges.

### Transaction Screening

Every transaction is screened in real time against fraud models trained on billions of data points. Unusual patterns trigger holds, alerts, or step-up authentication before funds move.

### Real-Time Alerts & Notifications

You receive instant push notifications, SMS, or email alerts for logins, transactions, and balance changes. You are always in the loop—no surprise activity goes unnoticed.

### Incident Response

If fraud is detected, our security team freezes affected accounts, contacts you directly, and initiates a full investigation. Most cases are resolved within 48 hours.

Stay Safe

## Fraud Prevention Tips

Empower yourself with knowledge to avoid the most common scams.

### Phishing Attacks

- Never click links in unsolicited emails or texts claiming to be from CTGMC.
- Always verify the sender's email domain is @ctgmc.ch.
- Access your account directly at ctgmc.ch—never via links.
- Report suspicious emails to security@ctgmc.ch immediately.

### Social Engineering

- CTGMC will never call and ask for your PIN, OTP, or full password.
- Hang up and call us directly at +41 22 909 4400 if in doubt.
- Be wary of urgent requests—scammers create false time pressure.
- Never share your screen with an unsolicited caller.

### Safe Online Practices

- Use a strong, unique password for your CTGMC account.
- Enable 2FA in your account settings—it takes 30 seconds.
- Avoid banking on public Wi-Fi without a VPN.
- Log out completely when using shared or public devices.

### Card Safety

- Shield your PIN at ATMs and point-of-sale terminals.
- Check for card skimmers before inserting your card.
- Set up transaction alerts for every purchase.
- Freeze your card instantly in the app if you suspect misuse.

Report an Incident

## Report Fraud or Suspicious Activity

If you believe you've been a victim of fraud, report it here and our security team will investigate promptly.

Type of Fraud *
Date Incident Occurred *
Description *
Certified & Compliant

## Security Certifications

CTGMC meets and exceeds industry security and compliance standards.

### FSC Licensed

Licensed and regulated by the Swiss Financial Market Supervisory Authority (FINMA). Reg. No. CH-660.4.982.371-8 • Licence FINMA-B-00312/2014.

### PCI DSS

Payment Card Industry Data Security Standard Level 1 certified for all card transactions.

### SOC 2 Type II

Independently audited for security, availability, and confidentiality controls annually.

### ISO 27001

International standard for information security management systems, certified and maintained.

### Suspected Fraud?

Call our emergency fraud hotline immediately—available 24/7, 365 days a year.

+1 (303) 999-0000
Your fraud report has been submitted. Our security team will contact you within 24 hours.